Refund Policy
Last updated: May 20, 2024
1. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied, you can request a full refund within 14 days of your first payment — no long forms, no hassle.
2. How to Request a Refund
To request a refund, contact our support team at support@drmarketo.com with your account details. We will respond within 2–3 business days and process approved refunds to your original payment method.
3. Non-Refundable Cases
Refunds are not available in the following cases:
- Requests made after 14 days of the initial purchase.
- Custom services or add-ons that have already been delivered.
- Accounts suspended due to violation of our Terms & Conditions.
- Third-party ad spend paid directly to advertising platforms.
4. Subscription Cancellation
You can cancel your subscription at any time. Your access will continue until the end of your current billing period, and you will not be charged again after cancellation.
5. Free Trial
Every plan includes a 14-day free trial with no credit card required. If you cancel before the trial ends, you will never be charged.